iTICKET Express - FAQs ... the answers to all those little questions you've always wondered about.

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TICKETS

How can I purchase tickets?
On the iTICKET Express website, using a credit card is the only way to buy tickets. If you don't have one you can pick up a pre-loaded Prezzy Card or Loaded card from any NZ Post Shop nationwide. The gig you are booking for may also be selling tickets themselves at a local outlet - check out their advertising for details.
Can I purchase tickets over the phone?
Nope! iTICKET Express is a online only booking system - that's how we can offer you no/low fees.
What happens if I get half way through a booking but don't pay for it?
Your ticket is not issued until the payment has been made. Once a ticket has been selected the order must be completed within 15 minutes otherwise the ticket(s) will be released back on sale.
Can I purchase a door sales ticket at the actual venue?
It is best to purchase your tickets before a gig to guarantee entry. However, if the event is not sold out it is usual for door sales to be available on a "first-in-first-served" basis. Bear in mind that pre-sale prices are often cheaper ... so get booking!
What happens if my tickets are lost, stolen or don't arrive in my inbox?
We cannot replace lost or stolen tickets. Each eTicket has a unique bar code and will only be valid to gain entry once. If your tickets don't arrive in your inbox you can also print them out directly from our website - please contact info@iticketexpress.co.nz for assistance.

SECURITY

What security measures does iTICKET Express implement?
iTICKET Express is safe and secure. Information entered during the purchasing process is encrypted using a technology called SSL (Secure Sockets Layer). This widely accepted technology ensures secure commerce transactions on the internet.
Does iTICKET Express store credit card details entered during the payment process?
No. Credit card transactions are processed in real-time and once payment is confirmed, credit card details are cleared.
What happens to my personal details once I register with iTICKET Express?
Your personal details are kept safe by iTICKET Express and the Promoter/and or Venue whose event you are booking tickets to. They will NOT be sold or passed on to any other party. If you've opted to receive email updates from us and have provided an email address, we will send you regular iTICKET Express email newsletters. You can, of course, opt out of this at any time. Click here to view our full privacy policy.

PAYMENT

How can I pay for my tickets?
iTICKET Express accepts payment via VISA and MasterCard, including Prezzy Card or Loaded Cards, available from any NZ Post Shop.

DELIVERIES

How are my tickets delivered?
Tickets are sent electronically via email to your inbox in the form of a PDF attachment. You'll need the free Adobe Reader software to view and a printer to print out your tickets. There is one page per eTicket and each are individually barcoded for secure entry to the event.
How long does it take to receive my tickets?
eTickets are the only way tickets can be delivered. Once your order is placed online you should receive your eTicket within 5 minutes. Sometimes your Internet Service Provider may have delays with their email system, and therefore the delivery of your eTicket could be slower then normal. If you haven't received your eTicket within 2 hours, you can print directly from our website - please contact info@iticketexpress.co.nz for assistance.

REFUNDS

What is iTICKET Express's refund policy?
iTICKET Express generally cannot issue refunds or exchanges after a ticket has been purchased. Please be sure you choose your tickets carefully and agree to the terms and conditions of sale before confirming your purchase. If an event is cancelled or postponed without a raindate being offered, or a refund is required by law, liability is limited to refunding the ticket price only. All other fees and charges are non-refundable.
Can I exchange my tickets?
Once tickets are purchased, exchanges aren't possible. Please be sure you choose your tickets carefully and agree to the terms and conditions of sale before confirming your purchase.